Terms of Service
Buddy's Auto Glass · Last Updated: August 25, 2026
These Terms of Service ("Terms") govern your use of the services provided by Buddy's Auto Glass ("Company," "we," "us," or "our"), including mobile windshield and auto glass repair and replacement services (the "Services"). By scheduling, authorizing, or receiving Services from us, you ("Customer," "you") agree to these Terms.
1. Services
Buddy's Auto Glass provides mobile auto glass repair and replacement services, including but not limited to windshield replacement, chip repair, and ADAS (Advanced Driver Assistance System) camera calibration where applicable. Services are performed at the location agreed upon during scheduling (customer's home, workplace, or other approved location).
2. Authorization
By requesting service, the customer certifies that they are the owner of the vehicle or have authorization from the owner to approve the requested services.
3. Scheduling and Appointments
- Appointments may be booked by phone, text, or through our website.
- We will provide an estimated arrival window. Actual arrival times may vary due to traffic, weather, or prior jobs.
- Weather conditions (rain, extreme temperatures, high wind) may require rescheduling, as they can affect adhesive curing and installation safety.
- Customer must provide safe, reasonable access to the vehicle at the agreed location.
4. Pricing and Payment
- Quotes provided are estimates based on the information given at time of booking (vehicle make/model, glass type, ADAS features). Final pricing may be adjusted if actual conditions differ (e.g., additional damage discovered, specialty glass required).
- Payment is due upon completion of service unless other arrangements have been made in writing.
- The customer remains responsible for payment of all authorized services not covered by insurance. If insurance payment is denied or reduced for reasons outside Buddy's Auto Glass' control, the customer agrees to pay the remaining balance.
5. Customer Responsibilities
To help ensure a proper installation, the customer agrees to:
- Keep the retention tape in place for at least 2 hours after installation, unless otherwise instructed.
- Avoid washing the vehicle with high-pressure water for 24 hours after installation.
- Follow all post-installation instructions provided by Buddy's Auto Glass. Failure to do so may affect the performance of the installation and may void the workmanship warranty.
- Notify Buddy's Auto Glass promptly of any leak, wind noise, or installation concern.
- Ensure the vehicle is accessible and safe to work on at the service location (e.g., legal parking, sufficient space).
- Remove personal belongings from the vehicle before service. Buddy's Auto Glass is not responsible for lost, stolen, or damaged personal property left inside the vehicle.
6. Pre-Existing Damage and Risk of Additional Damage
Buddy's Auto Glass is not responsible for pre-existing damage to the vehicle, including but not limited to:
- Rust or corrosion around the windshield or glass opening
- Previous poor-quality repairs
- Cracked or weakened glass
- Damaged moldings, trim, clips, or weatherstripping
- Paint damage, body damage, or structural issues that existed before service
The customer understands that removing damaged auto glass may expose hidden damage or may result in additional breakage due to existing cracks or weakened glass, rust or corrosion, previous repairs, or vehicle age or manufacturer design. Buddy's Auto Glass is not responsible for damage resulting from these pre-existing conditions.
7. ADAS Camera Calibration
Vehicles equipped with Advanced Driver Assistance Systems (ADAS) may require camera calibration after windshield replacement. If calibration is declined by the customer or cannot be completed due to vehicle conditions, Buddy's Auto Glass is not responsible for the performance of ADAS safety features.
Calibration services are warranted only for the work performed by Buddy's Auto Glass. Future calibrations required due to accidents, suspension changes, wheel alignments, or other vehicle repairs are not covered.
8. Lifetime Workmanship Warranty
At Buddy's Auto Glass, we stand behind the quality of our work. We proudly offer a Lifetime Workmanship Warranty for as long as you own the vehicle on which we performed the installation.
This Warranty Covers:
- Water leaks caused by improper installation.
- Wind noise resulting from installation.
- Defects in installation workmanship.
- Manufacturer defects in the glass (excluding damage caused after installation).
If any of the above issues occur, Buddy's Auto Glass will inspect the vehicle and, if covered under this warranty, repair or replace the glass at no charge.
This Warranty Does Not Cover:
- Rock chips, cracks, or any impact damage after installation.
- Damage caused by accidents, vandalism, theft, or natural disasters.
- Stress cracks resulting from vehicle body damage or structural issues.
- Rust, corrosion, or pre-existing damage around the windshield opening.
- Damage caused by repairs or modifications performed by another shop.
- Calibration issues caused by vehicle modifications or repairs unrelated to the windshield installation.
Manufacturer warranties apply only to manufacturer defects in the glass.
Warranty Claims: If you believe you have a warranty issue, contact Buddy's Auto Glass as soon as possible. We reserve the right to inspect the vehicle before authorizing any repairs or replacements. Repairs performed by another company without prior authorization are not covered.
9. Refund & Cancellation Policy
At Buddy's Auto Glass, we are committed to providing quality products and professional installation. Due to the nature of auto glass replacement and custom-ordered parts, the following refund policy applies.
Completed Services
Once an auto glass installation or repair has been completed, all sales are final. Refunds will not be issued for completed services. If you experience an issue related to our workmanship, we will inspect the vehicle and resolve the issue under the terms of our Lifetime Workmanship Warranty (Section 8).
Special-Order Glass
Many windshields and other auto glass parts are special-order items purchased specifically for your vehicle.
- Special-order parts that have already been ordered may be subject to a restocking fee of up to 25%, if permitted by the supplier.
- If the supplier does not accept returns, the customer is responsible for the full cost of the ordered part.
Appointment Cancellations
Customers may cancel or reschedule their appointment at no charge if notice is provided at least 24 hours before the scheduled appointment. Appointments canceled with less than 24 hours' notice may be subject to cancellation fees if special-order materials or travel expenses have already been incurred.
Insurance Claims
For insurance-covered repairs or replacements, refunds will be handled in accordance with your insurance company's policies. Any deductible or customer-paid balance that has been collected for completed work is generally non-refundable unless charged in error.
Incorrect Parts or Installation Issues
If Buddy's Auto Glass installs the wrong part or a manufacturer defect is discovered, we will replace the glass or correct the issue at no additional cost to the customer.
Customer Satisfaction
Customer satisfaction is our priority. If you are dissatisfied with our service, please contact us within 7 days of installation. We will work with you to inspect the issue and determine the appropriate solution.
10. Insurance Claims
If Customer elects to use insurance to cover part or all of the service cost, Customer authorizes Buddy's Auto Glass to communicate with their insurance provider as needed to process the claim. Customer remains responsible for any deductible, denied claim amount, or coverage gap.
11. Limitation of Liability
To the fullest extent permitted by law, Buddy's Auto Glass' liability is limited to the cost of the auto glass service performed. Buddy's Auto Glass is not liable for indirect, incidental, special, or consequential damages, including loss of vehicle use, lost wages, rental vehicle expenses, towing costs, or other related expenses, unless required by applicable law.
Buddy's Auto Glass is not liable for delays caused by weather, traffic, parts availability, or other circumstances beyond our reasonable control.
12. Dispute Resolution and Governing Law
Any disputes arising from these Terms or the Services will first be addressed through direct communication with Buddy's Auto Glass. This agreement shall be governed by the laws of the State of Texas.
13. Changes to These Terms
Buddy's Auto Glass may update these Terms from time to time. The most current version will be posted on our website with an updated "Last Updated" date.
14. SMS Messaging Terms
SMS Program Description
Buddy's Auto Glass may send SMS messages to customers who have provided consent. Messages may include appointment confirmations, reminders, scheduling information, service updates, follow-ups, and promotional or marketing messages where applicable.
Message Frequency
Message frequency may vary depending on the customer's interactions and services.
Message & Data Rates
Message and data rates may apply depending on the customer's mobile carrier and wireless plan.
Opt-Out
Reply STOP to opt out of SMS messages.
Help
Reply HELP for assistance. For additional support, contact us at 469-993-6685.
Carrier Liability Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Age Restriction
Customers must be 18 years or older to provide consent to receive SMS messages.
Privacy Policy
For details on how we collect, use, and protect your information, please review our Privacy Policy.
Consent
Consent to receive marketing or promotional SMS messages is not a condition of purchasing goods or services. Marketing consent is separate from transactional or service-related consent where applicable.
15. Contact Us
If you have questions about these Terms, contact us at:
Buddy's Auto Glass
Service Area: Dallas–Fort Worth (DFW) and surrounding areas
Thank you for trusting Buddy's Auto Glass. Your satisfaction is our priority, and we are committed to providing safe, high-quality auto glass installations backed by dependable service.