Privacy Policy
Buddy's Auto Glass · Last Updated: August 25, 2026
Buddy's Auto Glass ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.buddysautoglassdfw.com, contact us by phone or text, or use our mobile auto glass repair services (collectively, the "Services").
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
We may collect the following types of information:
Information You Provide Directly
- Name, phone number, email address, and mailing/service address
- Vehicle information (make, model, year, VIN, glass damage details)
- Payment and billing information
- Insurance information (if filing a claim for glass repair/replacement)
- Communications you send us (calls, texts, emails, form submissions, reviews)
Information Collected Automatically
- Website usage data (pages visited, time on site, browser type, device type)
- IP address and general location data
- Cookies and similar tracking technologies (see Section 5)
Information from Third Parties
- Insurance providers, if you file a claim through us
- Scheduling, payment, or CRM platforms we use to operate our business
2. How We Use Your Information
We use the information we collect to:
- Schedule, dispatch, and complete mobile auto glass repair or replacement services
- Communicate with you about appointments, quotes, invoices, and service updates
- Process payments and insurance claims
- Respond to inquiries, reviews, and customer service requests
- Send appointment reminders, follow-ups, and requests for reviews
- Improve our website, services, and customer experience
- Comply with legal obligations and enforce our agreements
3. SMS / Text Messaging Communications
If you provide your phone number, you may receive text messages from us related to:
- Appointment confirmations and reminders
- A text-back response if we miss your call
- Google review requests after service is completed
We do not send promotional or marketing text messages. All texts are transactional and tied to a specific appointment, missed call, or completed service.
Consent: By providing your phone number, you consent to receive SMS messages from Buddy's Auto Glass related to the purposes above. Message and data rates may apply. Message frequency varies based on your interactions with us.
Opt-Out: You may opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance. We do not sell or share your phone number with third parties for their marketing purposes.
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our business (e.g., CRM/scheduling software, payment processors)
- Insurance companies, if you request that we bill or coordinate with your insurer
- Legal authorities, if required by law, subpoena, or to protect our rights and safety
- Business transfers, in the event of a merger, acquisition, or sale of assets
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies, including advertising and analytics tools (such as Google Analytics and Meta/Facebook Pixel), to measure site traffic, understand how visitors use our site, and deliver relevant advertising. These tools may collect information such as pages visited, referral source, and general device/browser data, and may be used to show you ads for our services on other websites or platforms.
You can adjust your browser settings to refuse cookies or use browser/platform opt-out tools (such as Google Ads Settings or Meta Ad Preferences) to limit ad tracking, though this may affect site functionality or ad relevance.
Website Forms: If you submit a contact or quote request form on our website, the information you provide (such as name, phone number, and service details) is used to respond to your request and schedule service, consistent with Section 2 of this policy.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
8. Your Rights and Choices
Depending on your state of residence, you may have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Opt out of marketing communications (text, email, or phone)
To exercise these rights, contact us using the information in Section 11.
9. Children's Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Buddy's Auto Glass
Service Area: Dallas–Fort Worth (DFW) and surrounding areas